Waste Disposal Chiswick Service Terms and Conditions

These Terms and Conditions set out the basis on which Waste Disposal Chiswick provides waste collection, removal and related services. By booking or using our waste disposal services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means any individual, business, landlord, managing agent or organisation who requests or uses our services.

Services means any waste collection, removal, clearance, transportation, sorting, or related service provided by us.

Waste means any items, materials, rubbish, refuse, junk or other matter presented for collection, whether household, commercial or garden waste, excluding any items classified as prohibited waste under these Terms.

Prohibited Waste means hazardous, dangerous or restricted materials, including but not limited to asbestos, clinical waste, chemicals, solvents, flammable liquids, gas cylinders, explosives, pressurised containers, radioactive materials, and any other substances or items which we are not licensed or insured to carry or which breach applicable regulations.

Contract means the agreement between you and us for the provision of Services in accordance with these Terms and Conditions.

2. Scope of Services

We provide waste disposal and collection services for residential and commercial customers, including one-off clearances and scheduled collections. The specific nature and scope of the Services will be agreed with you at the time of booking, based on the information you provide regarding the type and approximate volume of waste to be collected, the property access conditions, and any special requirements.

We reserve the right to refuse to provide Services if, upon arrival, the waste type, volume, access, or site conditions differ materially from the description provided at the time of booking or if it would be unsafe, unlawful or unreasonable for our team to proceed.

3. Booking Process

You may request a booking by contacting us via telephone or online enquiry form. When making a booking, you must provide accurate and complete information about:

1. The address where the collection or clearance is required.

2. The type of premises, such as flat, house, office or commercial site.

3. The nature and approximate amount of waste to be collected, including any heavy or bulky items.

4. Access details, including any parking restrictions, floor levels, lift availability, or special access arrangements.

5. Your preferred collection date and time window.

Upon receiving your request, we may provide an estimated quotation based on the information given. This quotation is indicative only and may be revised on site if the actual waste volume, type or access differs from your description. Your booking is not confirmed until we have accepted it and, where required, received any applicable deposit or prepayment.

4. Price, Quotations and Estimates

Our pricing is generally based on the volume and type of waste, labour involved, access difficulty, and any additional services requested. When practicable, we will provide you with an estimate in advance. Any estimate is given in good faith based on your description of the work and does not constitute a fixed price.

On arrival, our team will assess the waste and confirm the price before commencing work. If you choose not to proceed at that stage, you may be charged a call-out fee to cover our travel and administrative costs. If additional waste is added after the quotation has been confirmed, we may revise the price accordingly.

5. Payments and Invoicing

Payment is due in full upon completion of the Services, unless we have agreed alternative terms in writing prior to the booking. We accept payment by cash, debit card, credit card or bank transfer, subject to availability and any applicable transaction requirements.

For commercial customers and account holders, we may issue an invoice following completion of the Services. Unless otherwise stated on the invoice, payment is due within 14 days of the invoice date. We reserve the right to charge interest on overdue invoices at the statutory rate and to recover any reasonable costs incurred in pursuing late payments.

We retain ownership of any waste collected until payment in full has been received. We may decline to remove waste or may reload waste onto our vehicle or to your premises if payment is not made when due, where lawful and practicable to do so.

6. Cancellations and Amendments

You may cancel or amend your booking by contacting us as soon as possible. The following cancellation terms will normally apply:

1. If you cancel more than 24 hours before the scheduled collection time, no cancellation fee will usually be charged.

2. If you cancel less than 24 hours before the scheduled collection time, we may charge a reasonable cancellation fee to cover administrative and scheduling costs.

3. If our team arrives at the property at the agreed time and is unable to carry out the Services due to your act or omission, including no access, incorrect address, absence of an authorised person, or refusal to proceed, we may charge a call-out fee or a proportion of the quoted amount.

If you wish to change the date or time of your booking, we will use reasonable efforts to accommodate your request, subject to availability. Changes requested within 24 hours of the original booking time may be treated as a cancellation and rebooking at our discretion.

7. Customer Obligations

You are responsible for:

1. Providing accurate information about the waste, access and site conditions at the time of booking.

2. Ensuring safe and reasonable access to the waste, including any parking arrangements required for our vehicles.

3. Obtaining any permissions, permits or consents that may be required from landlords, managing agents, neighbours or local authorities.

4. Securing any valuables and fragile items that are not to be removed, and clearly indicating which items are to be collected as waste.

5. Ensuring that no Prohibited Waste is included in the waste presented for collection, unless we have expressly agreed in writing and are properly licensed to handle such waste.

If our team reasonably believes that waste includes Prohibited Waste or that conditions on site are unsafe or unlawful, we may suspend or refuse the Services, in whole or in part, without liability.

8. Waste Regulations and Environmental Compliance

We operate in accordance with applicable UK waste management legislation and regulations. We will transport and dispose of collected waste using authorised facilities and processes, aiming to maximise reuse and recycling where possible and reasonably practicable.

By using our Services, you confirm that you are the owner of the waste or have the authority of the owner to arrange its removal. Upon collection, legal responsibility for the waste transfers to us, subject to your compliance with these Terms and Conditions, including the prohibition on presenting restricted or misleadingly described waste.

We may issue a waste transfer note or similar documentation where required by law or industry practice. You should retain any such documents for your records and for regulatory purposes, particularly for commercial or trade waste collections.

9. Access, Parking and Site Conditions

You must ensure that suitable parking is available for our vehicles at or near the collection address. Any parking charges, permits or fines arising from your failure to provide accurate information or adequate arrangements may be charged to you.

We will take reasonable care when entering and working on your premises. However, you are responsible for informing us of any known hazards, structural weaknesses, delicate surfaces, or restricted areas. Our team may refuse to move items that they consider unsafe to lift or transport.

10. Liability and Limitations

We will exercise reasonable skill and care in providing the Services. If we cause damage to your property as a result of our negligence, we will, at our option, repair the damage or compensate you, subject to the limitations set out below.

Our total liability to you arising out of or in connection with the Services and these Terms and Conditions, whether in contract, tort, negligence or otherwise, shall be limited to the total amount paid or payable by you for the specific Service giving rise to the claim, or the amount recoverable under our relevant insurance policies, whichever is higher.

We shall not be liable for:

1. Any loss of profit, revenue, business, contracts, anticipated savings, data or goodwill.

2. Any indirect, consequential or special loss or damage.

3. Any loss, damage or expense arising from your failure to comply with these Terms and Conditions, including inaccurate information about the waste or site conditions.

4. Damage to items that you have not clearly indicated are not to be removed, where it was reasonable for our team to treat them as waste.

Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other matter for which it would be unlawful to exclude or limit liability.

11. Insurance

We maintain insurance policies appropriate for the nature of our waste collection and removal activities. Further details of our insurance cover are available on request. Your statutory rights are not affected by the existence or terms of any insurance policy.

12. Complaints and Disputes

If you are dissatisfied with any aspect of our Services, you should contact us as soon as possible, providing your name, contact details, service date, and a clear description of the issue. We will investigate and aim to respond within a reasonable period, seeking to resolve matters amicably where possible.

If a dispute cannot be resolved informally, you and we agree to attempt to resolve it through negotiation before considering formal legal action. Nothing in this clause restricts your right to bring proceedings in the courts of England and Wales.

13. Data Protection and Privacy

We will process any personal information you provide to us in connection with your booking and our waste disposal services in accordance with applicable UK data protection laws. We will use your details to manage your bookings, provide the Services, process payments, and handle any queries or complaints. We will not sell your personal information to third parties.

14. Force Majeure

We shall not be liable for any delay or failure to perform our obligations under these Terms and Conditions if such delay or failure is caused by events or circumstances beyond our reasonable control. This may include extreme weather, traffic disruption, accidents, strikes, lockouts, acts of government, or mechanical breakdowns. In such cases, we will use reasonable efforts to reschedule or complete the Services as soon as reasonably practicable.

15. Changes to Terms and Conditions

We may update or amend these Terms and Conditions from time to time to reflect changes in law, regulatory requirements, industry practices or our business operations. The version in force at the time of your booking will apply to the Services covered by that booking. You are advised to review the latest Terms and Conditions periodically.

16. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or with the provision of our waste disposal services, shall be governed by and construed in accordance with the laws of England and Wales.

You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services, including non-contractual disputes or claims.

17. General Provisions

If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.

No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.

You may not assign or transfer any of your rights or obligations under these Terms and Conditions without our prior written consent. We may assign, transfer or subcontract our rights and obligations where necessary for the proper provision of the Services, provided that this does not materially affect your rights under the Contract.

These Terms and Conditions, together with any specific service description or quotation provided to you at the time of booking, constitute the entire agreement between you and us in relation to the Services, and supersede any prior representations, agreements or understandings, whether written or oral.